Terms of Service

Effective Date: 18 June 2025

Welcome to Marriage Match. These Terms of Service govern your use of our website and services. By registering your interest, joining our waitlist, or purchasing any of our services, you agree to these terms.

1. Who We Are

Marriage Match is a private matchmaking service for marriage-minded individuals. We offer personalised introductions, video interviews, and membership-based services designed to connect people seeking lifelong partnerships.

2. Eligibility

You must be:

  • At least 18 years old

  • Legally able to form a relationship under Australian law

  • Genuinely interested in a long-term or marriage-minded relationship

We reserve the right to conduct identity and background checks to confirm eligibility. By using our service, you agree to provide accurate information and cooperate with any reasonable verification processes.

The Agency reserves the right to decline registration or services if it reasonably believes the individual is not genuinely seeking a committed relationship or is otherwise unsuitable.

Failure to comply with these checks or providing false or misleading information may result in termination of service without refund.

3. Waitlist and Membership

Joining our waitlist requires a once-off payment and includes a review of your profile and consideration for future matchmaking services.

Once on the waitlist, you may be invited to progress to:

  • A 40-minute matchmaker interview.

  • Paid matchmaking services (per-match or package-based).

Please note:

  • The waitlist fee is non-refundable.

  • Placement on the waitlist does not guarantee a match or invitation to proceed, and Marriage Match may, at its discretion, remove inactive profiles after 12 months of no contact.

Marriage Match offers a personalised, values-based approach to matchmaking, and selection is based on mutual compatibility, availability, and suitability.

4. Payments and Refunds

All fees are quoted in AUD and must be paid in advance. Tax invoices are issued upon receipt of payment. No services will commence until full payment is received.

  1. Waitlist Fee: A once-off fee is required to join the waitlist. This fee covers the review of your profile and consideration for future matchmaking services. Waitlist fees are non-refundable.

  2. Service Fees: Any subsequent services also require pre-payment.

  3. No Refunds: Due to the time and personal attention our matchmakers dedicate to each client, all fees - including waitlist and service fees - are non-refundable once paid, except where required by Victorian consumer law.

  4. Pricing: Marriage Match reserves the right to adjust fees for any future services at its sole discretion. Any fee changes will not affect services that have already been paid for.

  5. Payment Issues: If you experience a billing problem, please contact us promptly at billing@marriagematch.com.au so we can assist.

5. Your Responsibilities

By using our service, you agree to:

  • Provide honest and accurate information in all questionnaires and interviews

  • Treat your match/es and our team with respect

  • Co-operate fully with any identity or background checks requested by Marriage Match, including providing a valid government-issued ID and a current National Police Check.

  • Notify us if your relationship status changes

  • Report any inappropriate or concerning behaviour by other clients to the Agency for investigation

  • Maintain confidentiality by not disclosing any private or identifying information about your matches without their consent

Providing false information or behaving inappropriately may result in termination of service without refund.

6. Confidentiality and Privacy

We respect your privacy and handle your data in line with our Privacy Policy.

You agree not to share any private or identifying information about your matches with others without their consent.

We take reasonable steps to store your information securely and protect it from unauthorised access, misuse or loss.

7. Use of Photos and Images

Any photos or digital images you provide will be used solely for matchmaking purposes and will not be shared publicly, used in testimonials, or included in marketing materials without your explicit written consent.

8. Service Modifications and Termination

We reserve the right to modify, suspend, or discontinue any part of the service at any time.
We may also suspend or terminate your access if you breach these terms or behave inappropriately.
The Agency reserves the right to refuse or withdraw services at its sole discretion if you do not meet our suitability criteria.

9. Disclaimer

While we strive to offer a high-quality and personalised service, we make no guarantees:

  • That a match will be provided

  • That any match will lead to a successful relationship

You understand and agree to use the service at your own discretion and risk.

10. Limitation of Liability

Marriage Match is not liable for:

  • The conduct of any match or third party

  • Emotional or relational outcomes

  • Any indirect, incidental, or consequential damages

While the Agency conducts reasonable identity verification and background checks, you acknowledge that you are responsible for your own safety and interactions with other clients. Our liability is limited to the amount you paid for the specific service involved.

11. Governing Law

These terms are governed by the laws of Victoria, Australia.

12. Contact Us

Questions or concerns? Email us at: info@marriagematch.com.au